Terms and conditions of sale and shipment

General

Duchefa Biochemie B.V. products are intended for in vitro laboratory research purposes only and are not to be used for any other purposes, including but not limited to, in vitro diagnostic purposes, in food, in drugs, medical devices, or cosmetics for humans or animals, or for general commercial purposes. Buyer acknowledges that the products have not been tested by Duchefa Biochemie B.V. for safety and efficacy in food, drugs, medical devices, cosmetics, commercial or any other purposes. No product purchased from Duchefa Biochemie B.V. shall be considered to be food, drugs, or cosmetics.

Buyer expressly represents and warrants to Duchefa Biochemie B.V. that Buyer will properly test, use, manufacture and market any products purchased from Duchefa Biochemie B.V. and/or material produced with products purchased from Duchefa Biochemie B.V. in accordance with the practices of a reasonable person who is an expert in the field and in strict compliance with all applicable laws and regulations, now hereinafter enacted.

Duchefa Biochemie B.V. strongly recommends Good Laboratory Practices at all times and all products within Duchefa Biochemie bv product range are to be sampled and tested extensively by the buyer/user to customer satisfaction prior to usage and incorporation into existing and ongoing research and production.

For more information about Duchefa Biochemie B.V.'s general terms and conditions of sale, please turn to page 182 of our current 2010-2012 catalogue containing an excerpt or ask for full copy by contacting our Customer Services Department.


Transport Costs

Transportation charges will vary with the destination, weight, and content of each shipment (regular and/or dangerous classified chemicals / volume goods).

All freight charges, administrative costs and special packaging charges are available upon request at order entry and are indicated on our invoices. Backordered items are shipped when they become available, unless alternative instructions are provided when the original order is placed. To minimize freight costs backorders may be added to future shipments.

Orders with a destination within The Netherlands & Germany (mainland)

Regular Chemicals order value of Euro (€) 350,- > are supplied DAP (Delivered At Place). Below order value EURO < (€) 350,00 we apply € 17,50 for handling costs.

Shipping Dangerous classified chemicals (DG) or Volume Goods : ask us for a quotation via order@duchefa.nl.

Orders with a destination within The EU, not within The Netherlands & Germany

Regular Chemicals order value of Euro (€) 350,- > are supplied DAP (Delivered At Place). Below order value EURO < (€) 350,00 we apply individual handling costs for countries below:

  • Austria: € 23,00
  • Bulgaria: € 45,00
  • Croatia: € 45,00
  • Greece: € 42,00
  • Ireland: € 41,00
  • Estland / Latvia / Lithuania / Macedonia: € 42,00
  • Malta: € 45,00
  • Poland: € 38,00
  • Slovenia: € 42,00
  • Serbia: € 45,00
  • Switzerland: customs document & handling costs: € 42,00
Not mentioned countries within the EU are mostly represented by Duchefa Distributors.

(DG) Dangerous classified chemicals & Volume goods: ask us for a quotation via order@duchefa.nl.

Outside European Union (EU)

All orders with a destination outside the European Union (EU) are shipped FCA-Haarlem (Free Carrier) or upon request DAP (Delivered at Place) For orders shipped (DAP) through our designated carriers, we pay the transportation and handling costs in advance. These costs are added to your invoice. The volume of our international shipments results in very competitive rates from our freight forwarders.


Hazardous Chemicals

Nowadays numerous restrictions and regulations govern national and international transport of chemical products. Hazardous items according to national and inter-national transport guidelines are marked with a Dangerous goods symbol.

Besides this symbol an additional UN number is listed at the accompanying MSDS of this product. MSDS can be found at the MSDS-Tab of the product's web page.

All orders with hazardous chemicals will incur separate hazardous air freight charges. Special packaging may be necessary for safe delivery of certain hazardous chemicals. Separate special packaging charges will vary with hazardous product properties, weight, volume, and destination. These extra hazardous goods transport charges will be added to your invoice.


Pricing and terms of payment

Prices may be subject to alteration due to inter-national market situations. Larger quantities of catalogue products can be offered on further discounts. Please inquire. All payments NET to our bank account within 30 days of invoicing date, unless another term of payment is agreed upon in writing. Payment shall be in EUR (€) to Duchefa at a Dutch bank in The Netherlands.


Banking details

  • Bank ING, Zaandam, The Netherlands
  • Account number: 65 14 66 180
  • Swiftcode ING-BNL2A
  • IBAN: NL54 INGB 0651 4661 80

Return Policy

Duchefa Biochemie B.V. Customer Services Department is available to help and assist in case a problem arises with your order. Upon arrival always inspect your packages immediately and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly as the result of an error on our part, we will take quick and appropriate action to correct the occurrence.

In general, to help us in processing and tracking the status of your order, include an order number, contact name, invoice address, delivery address, telephone- and/or fax number on each purchase order. Prior to returning any items, please contact the Customer Services Department with reference to your order number and the Duchefa Biochemie B.V. sales order number. Products returned without prior authorization may not be accepted.

We will do our utmost to fulfil requests to return material. However, in order to maintain the quality of our products, certain items may not be returned for credit. These items include: reagents which have passed their expiration date, custom products or special orders, and products missing labels. Returns accepted for items ordered in error may be subject to a 20% processing fee.